We will gladly accept unworn, unwashed, and unaltered merchandise for exchange. All tags must be attached and items must be returned in original packaging. The exchange query has to be raised within 48 hours of receiving the order.

We offer Reverse Pickup facility for all orders that fall under the exchange policy as mentioned above.

To avail the reverse pickup facility kindly email us your exchange query along with order number at helloazooni@gmail.com or simply connect with our Personal Stylists through Whatsapp with the icon provided on bottom left of the website within 48 hours of receiving the product.

What is the time period for Exchange?

We offer an exchange period of 15 days from the date of delivery of the order. However intimation for exchange/credit note should be raised within 48 hours of receiving the product.
Any request received after the returnable 48 hour window are not eligible for returns/exchange.

An order can only be exchanged or is eligible for a credit note only twice.

We offer Reverse Pickup Facility for first time exchanges, however if you are looking for a speedy exchange process you can choose to self ship your order.

You can courier your product back to our return desk (address detailed below) & upon receiving the delivery we will dispatch the exchanged product to your address.

We offer refunds in the form of a credit note/Gift Card which you can use at our online store. Hit us up & we will take care of the rest for you.

Sale products can only be exchanged for size subject to availability. Sale products can not be exchanged for any other style. We do not offer credit notes in exchange of Sale Products.

Kindly Note: We do not offer exchange/returns on international orders.